Product Warranties / Return Policy
Product Warranties / Return PolicyOur Refund/Return Policy is subject to the respective warranties we offer with the products we sell. PEGASAT warrants the products it sells under the PEGASAT brand to be free from defects in materials and workmanship under normal consumer usage for the terms of coverage outlined above subject to the exclusions described below. At our sole discretion, we will repair or replace the defective unit which failed from established normal use. This limited warranty is a consumer’s exclusive remedy, and applies as follows only to new devices purchased from PEGASAT that carry the PEGASAT brand. Our Limited Warranty coverage extends to the original purchaser only and is NOT transferable. NOTE: All products and accessories sold by PEGASAT under other brands carry the respective warranties offered by the manufacturer of those items. For information related to third-party product warranties please consult our web site at: www.pegasat.com or contact customer service.
Standard 1Year Limited Warranty
Products sold by PEGASAT under the PEGASAT brand shall be covered by a standard one (1) year Limited Warranty for a period of three hundred sixty-five (365) days subject to the exclusions described below. The warranty period starts from the date of your purchase regardless of when the products are actually received by you. Our Limited Warranty is extended to the original purchaser only and is NOT transferable.
PEGASAT, at its option, will at no charge repair, replace or refund the purchase price of any Product that does not conform to this warranty. We may use functionally equivalent reconditioned/ refurbished/pre-owned or new products, accessories or parts. No data, software or applications added to the device or accessories, including but not limited to personal contacts, games and ringer tones, will be reinstalled. To avoid losing such data, software and applications please create a back- up prior to requesting service. For equipment under warranty, the customer is responsible for freight to PEGASAT and all related custom, taxes, tariffs, insurance, etc. PEGASAT is responsible for the freight charges only for return of the equipment from the factory to the customer. PEGASAT will return the equipment by the same method (i.e., Air, Express, Surface) as the equipment was sent to PEGASAT.
The following items are excluded from coverage under this warranty:
a. Normal Wear and Tear. Periodic maintenance, repair and replacement of parts due to normal wear and tear are excluded from coverage;
b. Ornamental Decorations. Ornamental decorations such as emblems, graphics, rhinestones, jewels, gemstones and their settings, and other decorative elements, are excluded from coverage;
c. Batteries. Only batteries whose fully charged capacity falls below 80% of their rated capacity and batteries that leak are covered by this limited warranty;
d. Abuse & Misuse. Defects or damage that result from: (i) improper operation, storage, misuse or abuse, accident or neglect, such as physical damage (cracks, scratches, etc.) to the surface of the product resulting from misuse; (ii) contact with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the like, extreme heat, or food; (iii) use of the device or accessories for commercial purposes or subjecting the device or accessory to abnormal usage or conditions; or (iv) other acts which are not the fault of PEGASAT, are excluded from coverage;
e. Unauthorized Service or Modification. Defects or damages resulting from service, testing, adjustment, installation, maintenance, alteration, including without limitation, software changes, or modification in any way by someone other than PEGASAT, or its authorized service centers, are excluded from coverage;
f. Altered Products. Devices or accessories with (i) serial numbers or date tags that have been removed, altered or obliterated; (ii) broken seals or that show evidence of tampering; (iii) mismatched board serial numbers; or (iv) nonconforming or non-PEGASAT housings, antennas, or parts, are excluded from coverage;
g. Communication Services. Defects, damages, or the failure of products and Services due to any communication service or signal you may subscribe to or use with the products and Services is excluded from coverage.
How to Obtain Warranty Service
To obtain warranty service, please contact us via the email or phone numbers provided on our website (www.pegasat.com).